Position Overview:

The Ticketing - System and Data Input Admin will be responsible for setting up the event in the Platinumlist system and putting together the DTCM application and e-ticketing codes in the government system called e-tix. This includes assisting the Ticketing Managers team with maintaining and updating the events until after their delivery of it.

Key Responsibilities:

• Achieve established goals as set by the Operation Manager.

• Support the team and the Event Organizers that use the Platinumlist ticketing solution.

• Will be assigned multiple events and you will be responsible for coordinating all aspects of the ticketing system setup from start to finish. 

• Discussing clients’ needs with the team, uploading the event online, and helping the team and the client use the ticketing system. (Full training for the system will be provided).

• Good management skills and always being within reach of the team and client virtually which might include sometimes the weekends.

• Handle all the requirements related to event setup that is requested by the team and the clients.

• Create a great customer experience for people buying the tickets by setting up and clean and good-looking event page.

• Create and periodically check the events build to ensure that they have no errors or mistakes and keep them updated with the latest information.

• Solve problems on the go in a small amount of time.

• Deal with different customers and clients requests and complaints and solve them easily.

• Create a Ticket Sales Plan and provide weekly updates on progress against the plan to Operation Manager.